Privacy Policy

Introduction

Haven Bureau ("we," "us," or "our") operates a luxury real estate referral and marketing service connecting out-of-state buyers with independent licensed agents in select resort and second-home markets across the United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms described herein. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

We collect information that you provide directly to us, as well as information that is gathered automatically when you interact with our website and services.

Information you provide directly:

• Your name, email address, phone number, and other contact information submitted through our forms or communications
• Your real estate preferences, including target markets (such as Palm Springs, Lake Tahoe, Scottsdale, or Park City), property types, budget ranges, and desired timelines
• Messages, inquiries, and any other content you send to us through our website, email, or other channels
• Any additional information you choose to provide during conversations with our team

Information collected automatically:

• Device and browser information, including IP address, browser type and version, operating system, and device identifiers
• Usage data such as pages visited, time spent on pages, click patterns, referring URLs, and navigation paths through our website
• Location data derived from your IP address or, with your consent, more precise location information from your device
• Cookies and similar tracking technologies as described in our Cookie Preferences page

How We Use Your Information

We use the information we collect for the following purposes:

• To match you with qualified, independent licensed real estate agents in your target market who specialize in the property types and price ranges that align with your needs
• To communicate with you about your inquiry, provide market insights, and share relevant property information and resources
• To operate, maintain, and improve our website, services, and the overall user experience
• To analyze usage patterns and trends so we can better understand how visitors interact with our platform
• To send you marketing communications, market updates, and newsletters where you have opted in to receive them
• To detect, prevent, and address fraud, security issues, or technical problems
• To comply with legal obligations and enforce our terms of service

Information Sharing and Disclosure

As a referral and marketing service, sharing your information with partner agents is a core part of how we operate. We want to be transparent about when and why your information may be shared.

Referral partner agents: When you express interest in a specific market, we share your contact information and real estate preferences with independent licensed agents in that market. These agents are not employees of Haven Bureau — they are independent professionals who will work directly with you. Once your information is shared with a referral partner, their own privacy policy governs their use of your data.

Service providers: We may share your information with third-party vendors who perform services on our behalf, such as website hosting, email delivery, analytics, and customer relationship management. These providers are contractually obligated to use your information only to perform the services we have engaged them to provide.

Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Business transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

We do not sell your personal information to third parties for their own marketing purposes. For more details on your opt-out rights, see the "Your Rights" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. Cookies are small data files placed on your device that help us improve your experience and understand how our website is used.

The types of cookies we use include:

• Essential cookies that are necessary for the website to function properly, such as maintaining your session and security settings
• Analytics cookies that help us understand how visitors interact with our website, including which pages are visited most frequently and how users navigate through the site
• Marketing cookies that are used to deliver relevant advertisements and measure the effectiveness of our advertising campaigns

For more detailed information about the cookies we use, how to manage them, and your choices regarding tracking technologies, please visit our Cookie Preferences page.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The specific retention period depends on the nature of the information and the context in which it was collected.

• Contact and referral information is retained for the duration of our relationship with you and for a reasonable period thereafter in case you return to our services
• Website usage data and analytics information is typically retained in an aggregated or anonymized form
• Communications and correspondence are retained for as long as needed to resolve inquiries and for our records

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention practices.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• The right to know what personal information we have collected about you and how it has been used and shared
• The right to request a copy of the personal information we hold about you
• The right to request that we correct inaccurate personal information
• The right to request that we delete your personal information, subject to certain legal exceptions
• The right to opt out of the sale or sharing of your personal information
• The right not to be discriminated against for exercising your privacy rights

California residents (CCPA/CPRA): If you are a California resident, the California Consumer Privacy Act and its amendments provide you with specific rights regarding your personal information. You have the right to request disclosure of the categories and specific pieces of personal information we have collected, the right to request deletion, and the right to opt out of the sale or sharing of your personal information. To exercise these rights, please contact us using the information provided below.

To exercise any of these rights, please contact us at info@havenbureau.com. We will respond to verified requests within the timeframes required by applicable law. We may need to verify your identity before processing your request.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you believe we may have collected information from a child under 18, please contact us at info@havenbureau.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by providing additional notice through our website or via email. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or would like to exercise your privacy rights, please contact us at:

Haven Bureau
Email: info@havenbureau.com