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Terms of Use

Last updated: February 28, 2026

1. Acceptance of Terms

Welcome to Haven Bureau. By accessing or using our website at havenbureau.com (the “Site”), mobile applications, or any related services (collectively, the “Services”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree to all of these Terms, you may not access or use the Services.

These Terms constitute a legally binding agreement between you (“you” or “User”) and Haven Bureau LLC (“Haven Bureau,” “we,” “us,” or “our”). We reserve the right to update or modify these Terms at any time, and your continued use of the Services following any such changes constitutes your acceptance of the revised Terms.

2. Description of Services

Haven Bureau is a luxury real estate referral and marketing service. We connect prospective out-of-state buyers with independent, licensed real estate agents operating in select luxury markets, including Palm Springs, Lake Tahoe, Scottsdale, and Park City.

It is important to understand that Haven Bureau is not a real estate brokerage, and we do not represent buyers or sellers in any real estate transaction. We do not negotiate, execute, or facilitate the purchase, sale, or lease of any property. Our role is limited to introducing prospective buyers to qualified, independently licensed real estate professionals who may assist them in their property search and transaction.

The agents and professionals to whom we refer you are independent contractors and are not employees, partners, or representatives of Haven Bureau. Any agreement you enter into with a referred agent is solely between you and that agent, and Haven Bureau assumes no responsibility for the actions, omissions, representations, or performance of any referred agent.

3. User Accounts and Registration

Certain features of our Services may require you to create an account or provide personal information. When you register for an account, you agree to:

  • Provide accurate, current, and complete information during the registration process.
  • Maintain and promptly update your account information to keep it accurate, current, and complete.
  • Maintain the security and confidentiality of your login credentials and restrict access to your account.
  • Accept responsibility for all activities that occur under your account.
  • Notify Haven Bureau immediately of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate your account at any time if we believe that you have violated these Terms or if your account has been compromised.

4. User Conduct

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Services in any way that violates any applicable federal, state, local, or international law or regulation.
  • Engage in any conduct that restricts or inhibits any other user from using or enjoying the Services.
  • Impersonate or attempt to impersonate Haven Bureau, a Haven Bureau employee, another user, or any other person or entity.
  • Use any robot, spider, scraper, or other automated means to access the Services for any purpose without our express written permission.
  • Introduce any viruses, trojan horses, worms, or other material that is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Services, servers, or databases connected to the Services.
  • Use the Services to transmit unsolicited promotional or commercial content, including spam.
  • Harvest or collect personal information of other users without their consent.

5. Intellectual Property

The Services and all content, features, and functionality thereof — including but not limited to all text, graphics, logos, icons, images, audio clips, video, data compilations, page layouts, underlying code, software, and the overall design and arrangement of the Site — are the exclusive property of Haven Bureau, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The Haven Bureau name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Haven Bureau or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on our Site without our prior written consent, except as follows:

  • Your computer or device may temporarily store copies of such materials in RAM incidental to your access and viewing of those materials.
  • You may store files that are automatically cached by your web browser for display enhancement purposes.
  • You may print or download one copy of a reasonable number of pages of the Site for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

6. Property Information Disclaimers

The property listings, descriptions, images, dimensions, features, pricing, and other information displayed on or through the Services (collectively, “Property Information”) are provided by third-party sources, including but not limited to multiple listing services (MLS), independent real estate agents, property developers, and public records.

Haven Bureau does not independently verify the accuracy, completeness, or reliability of any Property Information. All Property Information is provided “as is” and “as available” without any warranty of any kind. Specifically:

  • Property dimensions and square footage are approximate and may vary from actual measurements.
  • Listing prices are subject to change without notice and may not reflect the final sale price.
  • Photographs, renderings, and virtual tours may not accurately represent the current condition of a property.
  • Availability of properties is subject to change without notice and cannot be guaranteed.
  • Information regarding schools, neighborhoods, taxes, and community amenities is sourced from third parties and may not be current or accurate.
  • Haven Bureau makes no representations regarding the legal status, zoning, environmental conditions, or title of any property.

You are strongly encouraged to independently verify all Property Information before making any real estate decisions. Haven Bureau shall not be liable for any errors or omissions in the Property Information or for any actions taken in reliance thereon.

7. No Real Estate, Legal, or Financial Advice

Nothing on the Site or within the Services constitutes, or is intended to constitute, real estate, legal, financial, tax, or investment advice. The information provided through the Services is for general informational purposes only and should not be relied upon as a substitute for professional advice tailored to your specific circumstances.

Haven Bureau is not a licensed real estate broker, attorney, financial advisor, or tax professional. We do not provide opinions on property valuations, market conditions, investment suitability, or legal matters related to real estate transactions.

You should consult with qualified, licensed professionals — including real estate agents, attorneys, mortgage lenders, inspectors, and financial advisors — before making any decisions related to the purchase, sale, financing, or lease of real property.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Haven Bureau, its officers, directors, employees, agents, affiliates, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of, or inability to access or use, the Services.
  • Any conduct or content of any third party on the Services, including any defamatory, offensive, or illegal conduct of other users or third parties.
  • Any content obtained from the Services.
  • Unauthorized access, use, or alteration of your transmissions or content.
  • Any referral made by Haven Bureau to a third-party real estate agent, including any actions, omissions, representations, or performance of such agent.
  • Any real estate transaction entered into as a result of or in connection with a referral made through the Services.

In no event shall Haven Bureau’s total aggregate liability to you for all claims arising out of or relating to these Terms or the Services exceed the greater of one hundred U.S. dollars ($100.00) or the amount you have paid to Haven Bureau in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above limitations may not apply, and you may have additional rights.

9. Indemnification

You agree to defend, indemnify, and hold harmless Haven Bureau, its officers, directors, employees, agents, affiliates, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys’ fees) arising out of or relating to:

  • Your violation of these Terms.
  • Your use of the Services, including but not limited to any information you submit or make available through the Services.
  • Your violation of any third-party right, including any intellectual property, privacy, or proprietary right.
  • Any claim that your actions caused damage to a third party.
  • Any real estate transaction or interaction with a referred agent that arises from your use of the Services.

10. Third-Party Links and Services

The Services may contain links to third-party websites, services, or resources that are not owned or controlled by Haven Bureau. These links are provided for your convenience and do not signify our endorsement of such third-party websites or services.

Haven Bureau has no control over, and assumes no responsibility for, the content, privacy policies, practices, or availability of any third-party websites or services. You acknowledge and agree that Haven Bureau shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any such third-party websites or services.

11. Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in the State of California, and you hereby consent to the personal jurisdiction and venue of such courts.

12. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Services (“Dispute”), you and Haven Bureau agree to first attempt to resolve the Dispute informally by contacting us at info@havenbureau.com. We will attempt to resolve the Dispute informally within thirty (30) days of receiving your notice.

If we are unable to resolve the Dispute informally within thirty (30) days, you and Haven Bureau agree that any unresolved Dispute shall be resolved through binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with the AAA’s Consumer Arbitration Rules. The arbitration shall take place in the State of California. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

You and Haven Bureau agree that any arbitration shall be conducted on an individual basis and not as a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, you and Haven Bureau each waive the right to a jury trial.

13. Termination

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease.

All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

14. Changes to Terms

Haven Bureau reserves the right to revise and update these Terms at any time at our sole discretion. All changes are effective immediately when posted and apply to all access to and use of the Services thereafter.

Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page periodically so you are aware of any changes, as they are binding on you.

15. General Provisions

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision.

These Terms constitute the entire agreement between you and Haven Bureau regarding the use of the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.

16. Contact Information

If you have any questions about these Terms of Use, please contact us at:

Haven Bureau LLC Email: info@havenbureau.com